Field notes
Notes from the dispatch desk
Eight articles on what belongs on the ticket before a crew is named.
Which glass is written down first
The ticket starts with which glass.
Next: shade percent
Shade percent changes what the crew brings.
Auto glass versus a home window
Auto glass versus a home window is not a routine note.
Film that is already on the glass
Film that is already on the glass decides the load.
One local tech for the callback, address after they claim it
One company is offered the request.
Koda names the glass
Film is not cut until the glass and the shade are known.
Auto or home
A car and a storefront are not the same hours.
One tech, then they call back
The window is offered to the nearest paid tint company in range. The caller hears that company will call back. The street address shows after the claim.